1. Information We Collect
We collect information you provide directly:
- Account Information: Name, email address, password
- Payment Information: Billing details (processed securely by our payment provider)
- Preferences: Watchlist tickers, alert settings, notification preferences
- Communications: Messages you send to us
We automatically collect:
- Usage Data: Pages viewed, features used, time spent
- Device Information: Browser type, operating system, IP address
- Cookies: Session and preference cookies
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process payments and manage subscriptions
- Send alerts and notifications you've requested
- Improve and personalize your experience
- Communicate updates and announcements
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Payment processors, email services, hosting providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
4. Telegram Integration
When you connect your Telegram account:
- We store your Telegram user ID to send alerts
- We do not access your Telegram messages or contacts
- You can disconnect at any time from your account settings
5. Data Security
We implement industry-standard security measures including:
- HTTPS encryption for all data transmission
- Secure password hashing
- Regular security audits
- Limited employee access to personal data
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal or business purposes for up to 90 days.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt out of marketing communications
8. Cookies
We use cookies for:
- Essential: Login sessions, security
- Preferences: Your settings and preferences
- Analytics: Understanding how you use the Service
You can control cookies through your browser settings.
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.
11. Contact Us
For privacy-related questions or requests, contact us at: privacy@ivalert.com